Effective Date : September  01, 2026

Hosanna by Floria is committed to providing an inclusive and accessible experience for all customers and website visitors, including people with disabilities.
We believe everyone should be able to access information about our flowers, products, delivery services, store location, and customer support and should be able to place an order with dignity, independence, and equal opportunity.

1. Our Accessibility Commitment
Hosanna by Floria is working to make its website and online services accessible to the widest possible audience.
As a guiding standard, we aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium.

These guidelines are based on four accessibility principles :

• Perceivable

• Operable

• Understandable

• Robust

Accessibility is an ongoing process. We continue to review and improve our website as technology, standards, content, and customer needs change.

2. Accessibility Measures
As part of our ongoing accessibility efforts, we seek to:

• Provide alternative text for meaningful images

• Use clear page titles and heading structures

• Maintain readable text and appropriate color contrast

• Support keyboard navigation where reasonably possible

• Provide visible focus indicators for interactive elements

• Use descriptive links and button labels

• Label forms and input fields clearly

• Provide understandable instructions and error messages

• Allow website content to be enlarged using browser zoom

• Avoid unnecessary flashing or rapidly moving content

• Provide captions or text alternatives for meaningful video and audio content when available

• Organize content in a consistent and predictable manner

• Review the accessibility of new pages and features

• Identify and correct accessibility barriers when discovered
   

3. Current Accessibility Status
Hosanna by Floria uses WCAG 2.2 Level AA as a guiding accessibility goal. However, we do not claim that every page, feature, or third-party component currently meets every WCAG success criterion.
Some content or features may not yet be fully accessible. We are committed to identifying and addressing accessibility issues as part of our continuing website maintenance.
4. Website Assistance and Alternative Ordering
If you experience difficulty using our website, accessing product information, completing checkout, or submitting an online form, we will make reasonable efforts to provide assistance through another method.
Customers may contact us to:

• Obtain product or service information

• Ask questions about floral arrangements

• Confirm delivery availability

• Place or modify an order

• Request assistance with checkout

• Obtain information in an alternative format

• Arrange another reasonable method of communication
   

Please contact us:
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com
You may also visit our store at:
Hosanna by Floria
1101 S Vermont Ave #107. Los Angeles, CA 90006

5. Accessibility Feedback
We welcome feedback about the accessibility of our website and services.
If you encounter an accessibility barrier, please provide as much of the following information as possible:

• The webpage or feature involved

• The website address or page title

• A description of the problem

• The device and browser you were using

• The assistive technology used, if applicable

• Your preferred contact method

• The type of assistance or alternative format requested
   

We will review accessibility concerns and make reasonable efforts to respond and provide an appropriate
solution as promptly as possible.

6. Compatibility with Browsers and Assistive Technology
Our goal is for the website to work with commonly used current versions of major browsers, operating systems, screen readers, keyboard navigation, browser zoom, and other assistive technologies.
The website may not perform as intended on outdated browsers, unsupported operating systems, or older assistive technologies.
For the best experience, we recommend using the latest available version of your browser, operating system, and assistive technology.

7. Third-Party Content and Services
Our website may include third-party content or services such as:

• Online payment processing

• Maps and directions

• Social media content

• Videos

• Scheduling or contact tools

• Delivery services

• Embedded applications

• External websites

Hosanna by Floria does not control the accessibility of independent third-party platforms. Some third-party content may not meet the same accessibility standards that we seek to apply to our own content.
If a third-party feature creates an accessibility barrier, please contact us. We will make reasonable efforts to provide the same information, product, or service through an accessible alternative method.

8. Product Images and Floral Designs
Our website uses photographs to show flowers, plants, bouquets, and floral arrangements.
We seek to provide useful text descriptions for meaningful product images. Because floral arrangements may vary due to seasonality and availability, customers may contact us for additional descriptions of:

• Flower varieties

• Colors

• Arrangement size

• Containers

• Design style

• Product contents

• Available substitutions

We are happy to provide product information by telephone or email when website images or descriptions are insufficient.

9. In-Store Accessibility and Accommodations
Customers who need assistance or a reasonable accommodation when visiting our store may contact us in advance.
We will make reasonable efforts to help with:

• Product information

• Communication assistance

• Order placement

• Store pickup

• Delivery coordination

• Alternative service methods

Requests will be considered based on the individual’s needs and the nature of the requested service.

10. Ongoing Improvements
Accessibility requires continued attention rather than a one-time review.
Hosanna by Floria may periodically:

• Review website content and navigation

• Check color contrast and text readability

• Review image descriptions

• Test forms, buttons, and links

• Evaluate keyboard navigation

• Review new website features

• Correct identified accessibility issues

• Update this Accessibility Statement
   

11. Changes to This Statement
We may update this Accessibility Statement to reflect changes in our website, services, accessibility practices,
or applicable standards.
Revised statements will be posted on this page with an updated effective date.

12. Contact Us
For accessibility assistance, feedback, or accommodation requests, please contact:
Hosanna by Floria
1101 S Vermont Ave #107, Los Angeles, CA 90006
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com