Effective Date : September 01. 2026
 
Hosanna by Floria (“Hosanna,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, sign up for marketing communications, visit our store, or use our floral design, pickup, and delivery services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Contact Information
Hosanna by Floria
1101 S Vermont Ave #107, Los Angeles, CA 90006
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com

2. Information We Collect
The personal information we collect depends on how you interact with us.
Information You Provide Directly
We may collect:

• Your name

• Billing and delivery addresses

• Email address

• Telephone number

• Account login information

• Order and purchase information

• Payment and transaction information

• Recipient’s name, address, and telephone number

• Gift card messages and delivery instructions

• Wedding, funeral, corporate, or event information

• Customer service communications

• Photographs submitted in connection with an order or quality concern

• Reviews, comments, survey responses, and other content you submit

• Marketing and communication preferences

• Any other information you voluntarily provide
   

Payment Information
Payments may be processed by third-party payment processors.
Hosanna by Floria generally does not directly store complete payment card numbers or security codes.
Payment processors may collect payment card information, billing details, fraud-prevention data, and other information necessary to complete a transaction. Their handling of your information is governed by their own privacy policies and terms.
Information About Recipients
When you purchase flowers or gifts for another person, you may provide the recipient’s name, address, telephone number, delivery instructions, and gift message.
You represent that you are authorized to provide this information for the purpose of completing the requested delivery. We use recipient information only as reasonably necessary to process and deliver the order, provide customer service, prevent fraud, and comply with legal obligations.
Information Collected Automatically

When you visit our website, we and our website service providers may automatically collect : 

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic location

• Pages viewed

• Links clicked

• Date and time of visits

• Referring website or search source

• Shopping cart and checkout activity

• Cookie identifiers

• Website performance and error information

• Interactions with emails, advertisements, and website features
   

3. How We Collect Information
We may collect information:

• Directly from you

• Through our website and online forms

• When you place an order by telephone, email, online, or in person

• Through cookies and similar technologies

• From Wix, which hosts or supports our website

• From payment processors

• From delivery and service providers

• From analytics and advertising providers

• From social media platforms when you interact with our pages or content

• From publicly available sources where legally permitted
   

4. How We Use Personal Information
We may use personal information to:

• Process, prepare, and fulfill orders

• Deliver flowers, plants, gifts, and related products

• Communicate with customers and recipients

• Confirm orders, payments, pickups, and deliveries

• Provide customer service

• Respond to questions, complaints, and quality concerns

• Process cancellations, replacements, credits, and refunds

• Customize floral arrangements and event services

• Manage weddings, funerals, corporate events, and special orders

• Create and manage customer accounts

• Prevent fraud and unauthorized transactions

• Maintain website security

• Improve our website, products, and customer experience

• Analyze website traffic and business performance

• Send promotional emails or messages with your permission

• Administer discounts, promotions, and loyalty programs

• Maintain business, tax, accounting, and transaction records

• Enforce our Terms & Conditions

• Comply with legal and regulatory obligations

• Protect the rights, safety, and property of our customers, employees, business, and others
   

5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, analytics tools, and similar technologies.
Cookies are small files placed on your browser or device. They help websites remember preferences, maintain shopping carts, process orders, analyze traffic, prevent fraud, and provide relevant content.
We may use the following types of cookies:
Essential Cookies
These cookies are necessary for core website functions, including security, shopping cart operation, checkout, account access, and payment processing.
Essential cookies generally cannot be disabled through our website’s cookie settings.
Functional Cookies
These cookies remember choices such as language, location, login information, and website preferences.
Analytics Cookies
These cookies help us understand how visitors use our website, which pages are visited, how customers find us, and how the
website performs.
Advertising and Marketing Cookies
These cookies may be used to measure advertising performance, limit repeated advertisements, and provide content or advertising based on website activity.
You may be able to accept, reject, or manage non-essential cookies through the cookie banner or cookie settings available on our website. You may also control cookies through your browser settings.
Disabling cookies may cause certain website features, shopping cart functions, or checkout services to operate improperly.

6. Website Hosting and Wix
Our website is created or hosted using services provided by Wix.com Ltd. and its affiliates.
Wix may collect, store, and process information on our behalf to provide website hosting, security, analytics, customer management, online ordering, and related services.
Information may be stored through Wix databases, data storage systems, and applications. Wix’s handling of personal information
is also subject to its own privacy policies and security practices.

7. How We Disclose Personal Information
We may disclose personal information to service providers that help us operate our business, including:

• Website hosting and e-commerce providers

• Payment processors and financial institutions

• Delivery drivers and delivery service providers

• Email, telephone, and communication providers

• Customer relationship management providers

• Analytics and website performance providers

• Advertising and marketing providers

• Fraud prevention and security providers

• Accountants, attorneys, consultants, and professional advisers

• Cloud storage and business technology providers

These providers may use personal information only as permitted by their agreements with us or
as otherwise allowed by law.

Legal and Safety Disclosures
We may disclose personal information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process

• Cooperate with law enforcement or government authorities

• Detect, investigate, or prevent fraud or unlawful activity

• Protect the rights, safety, and property of Hosanna by Floria, our customers, recipients, employees, or others

• Enforce our agreements and policies

• Establish, exercise, or defend legal claims

Business Transfers
If Hosanna by Floria is involved in a merger, acquisition, financing, restructuring, sale of assets, or transfer of business ownership, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

8. Sale and Sharing of Personal Information
Hosanna by Floria does not knowingly sell personal information in exchange for monetary payment.
We may use analytics, social media, or advertising technologies that disclose identifiers, cookie information, internet activity, or similar information to third parties. Depending on the technology used and applicable law, some disclosures may be considered “sharing” for cross-context behavioral advertising.
Where required by law, you may opt out by:

• Using the cookie settings or privacy choices on our website

• Enabling a legally recognized browser-based opt-out signal, such as Global Privacy Control

• Contacting us at ask@hosannabyfloria.com

• Calling us at (213) 739-0808

We do not knowingly sell or share the personal information of consumers under 16 years of age.

9. Marketing Communications
If you provide your email address or telephone number for marketing purposes, we may send information about products, holidays, promotions, events, and special offers.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.
You may still receive non-promotional communications relating to orders, payments, deliveries, account security, customer service, or legal notices.
We will send promotional text messages only where appropriate consent has been obtained. Message and
data rates may apply. Consent to receive marketing messages is not required as a condition of purchase.

10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:

• The length of our customer relationship

• The time needed to process and document an order

• Tax, accounting, and recordkeeping requirements

• Fraud prevention and security needs

• Warranty, refund, complaint, or dispute periods

• Legal and regulatory obligations

• The establishment or defense of legal claims

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, payment system, or data storage method can be guaranteed to be completely secure. You provide information to us at your own reasonable risk.
You are responsible for protecting your account password and notifying us if you believe your account or payment information has been compromised.
Please do not send complete credit card numbers, bank account information, Social Security numbers, or other
highly sensitive information through regular email.

12. Your Privacy Choices
Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request information about how we collect, use, or disclose your information

• Request correction of inaccurate personal information

• Request deletion of personal information

• Obtain a copy of certain personal information

• Opt out of certain sales or sharing of personal information

• Limit certain uses of sensitive personal information

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Receive equal service and pricing when exercising privacy rights

Some requests may be limited by legal exceptions. For example, we may retain information needed to complete a transaction, maintain business records, detect fraud, comply with law, or establish or defend legal claims.

13. California Privacy Rights
California residents may have privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when those laws apply to Hosanna by Floria.
These rights may include :
Right to Know and Access
You may request information about the categories and specific pieces of personal information we collected, the sources of that information, the purposes for collection, and the categories of third parties to whom information was disclosed.
Right to Correct
You may request correction of inaccurate personal information maintained about you.

Right to Delete
You may request deletion of personal information we collected from you, subject to applicable exceptions.

Right to Opt Out of Sale or Sharing
You may request that a covered business stop selling or sharing personal information for cross-context behavioral advertising.

Right to Limit Use of Sensitive Personal Information
Where applicable, you may request limitations on certain uses or disclosures of sensitive personal information.
Hosanna by Floria does not intend to use sensitive personal information to infer characteristics about customers or recipients.
Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Categories of California Personal Information
Depending on your interaction with us, we may collect the following categories of personal information:

• Identifiers, such as names, addresses, email addresses, telephone numbers, IP addresses, and account identifiers

• Customer record information, such as billing, delivery, and payment-related information

• Commercial information, such as products purchased, order history, and purchasing preferences

• Internet or electronic activity, such as browsing, shopping cart, and website interaction information

• Approximate location information derived from an IP address or delivery address

• Audio, electronic, or visual information you voluntarily provide

• Professional or employment-related information provided for corporate or event orders

• Inferences relating to customer preferences based on purchase history

• Sensitive information necessary to process payments or provide requested services

We do not intend to collect Social Security numbers, government identification numbers, account passwords for unrelated services, precise geolocation, health diagnoses, biometric information, or other highly sensitive information unless specifically required and legally permitted.

15. Submitting a Privacy Request
To submit a privacy request, contact us using one of the following methods:
Email: ask@hosannabyfloria.com
Phone: (213) 739-0808
Mail: Hosanna by Floria
1101 S Vermont Ave #107, Los Angeles, CA 90006

Please provide sufficient information for us to identify your records and understand your request.
We may verify your identity by requesting confirmation of your email address, telephone number, order number, delivery information, or other information associated with your transaction.
We will use information submitted with a privacy request only to verify and respond to the request.
An authorized agent may submit a request on your behalf where permitted by law. We may require evidence that
the agent has authority to act for you and may ask you to verify your identity directly.

16. Do Not Track and Global Privacy Control
Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.
Where required by applicable law and supported by our website technology, we will treat a recognized Global Privacy Control signal as a request to opt out of the sale or sharing of personal information associated with that browser or device.

17. Children’s Privacy
Our website and services are intended for a general audience and are not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If you believe a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.

18. Third-Party Websites and Social Media
Our website may contain links to third-party websites, social media platforms, maps, payment services, or other external services.
We are not responsible for the privacy, security, or content practices of independent third parties. We encourage you to review their privacy policies before providing personal information.
Your interactions with social media pages, buttons, plugins, or embedded content may be visible to and processed by the applicable social media company.

19. International Visitors
Hosanna by Floria is located in California, United States. If you visit our website from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate.
Privacy laws in those locations may differ from the laws of your country.

20. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, technology, services, or legal obligations.
When changes are made, we will post the revised Privacy Policy on this page and update the effective date. Material changes may also be communicated through the website or by another appropriate method.
We encourage you to review this Privacy Policy periodically.

21. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:
Hosanna by Floria
1101 S Vermont Ave #107, Los Angeles, CA 90006
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com