Effective Date : September 01, 2026
 
Thank you for choosing Hosanna by Floria. This Shipping & Delivery Policy explains our local delivery, same-day delivery, store pickup, delivery fees, recipient availability, and order delay procedures.
Because flowers and plants are fresh, perishable products, most floral orders are personally prepared and locally delivered rather than shipped through a standard parcel carrier.

1. Contact Information
Hosanna by Floria
1101 S Vermont Ave #107, Los Angeles, CA 90006
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com

2. Local Flower Delivery
Hosanna by Floria provides local delivery to eligible addresses within our available delivery area.
Delivery availability depends on:

• The delivery address

• Distance from our flower shop

• Product availability

• Order preparation time

• Delivery schedule and capacity

• Traffic and weather conditions

• Holiday demand

• Building or facility access

• Other circumstances affecting safe and timely delivery

Customers may enter the delivery address during checkout or contact us to confirm whether an address is within
our delivery area.
We reserve the right to decline an order outside our delivery area or when safe and reliable delivery cannot reasonably be completed.

3. Fresh Flowers and Standard Shipping
Fresh floral arrangements, bouquets, plants, and other perishable products are generally hand-delivered locally and
are not shipped through standard mail or parcel carriers.
If carrier shipping is available for a particular nonperishable product, the shipping method, cost, estimated processing time,
and delivery information will be displayed on the product page or communicated to the customer before purchase.

4. Same-Day Delivery
Same-day delivery may be available for eligible orders placed early enough for preparation and delivery.
Same-day delivery is subject to:

• Flower and product availability

• Order size and complexity

• Delivery location

• Current delivery capacity

• Holiday and seasonal demand

• The time the order is received and confirmed

Submitting an order with a same-day delivery request does not guarantee same-day delivery until the order has been reviewed and accepted by Hosanna by Floria.
For urgent or time-sensitive orders, please call us at (213) 739-0808 before placing the order.
Additional rush or priority delivery charges may apply when disclosed and accepted before the order is completed.

5. Delivery Dates and Times
Customers may request a preferred delivery date. We will make reasonable efforts to deliver on that date, but requested delivery dates and times are not guaranteed unless expressly confirmed by Hosanna by Floria.
Our delivery routes are scheduled based on location, traffic, weather, order volume, and recipient availability. We generally cannot guarantee an exact delivery time.
A requested delivery time is treated as a preference unless we expressly confirm a guaranteed delivery arrangement in writing.
For weddings, funerals, memorial services, ceremonies, business events, and other time-sensitive occasions, customers must provide the correct event date, start time, recipient information, and venue instructions as early as possible.

6. Delivery Fees
Delivery fees are based on the delivery location, distance, service level, order size, and other delivery requirements.
Applicable delivery fees will be displayed during checkout or communicated to the customer before the order is confirmed.
Additional charges may apply for:

• Rush or priority delivery

• Long-distance delivery

• Redelivery

• Address correction

• Oversized arrangements

• Difficult or restricted delivery access

• Special setup or handling

• After-hours delivery when available

We will disclose applicable charges before completing the requested additional service whenever reasonably possible.

7. Customer Responsibility for Delivery Information
Customers are responsible for providing complete and accurate delivery information, including:

• Recipient’s full name

• Complete street address

• Apartment, suite, floor, or unit number

• Recipient’s telephone number

• Business or facility name

• Delivery date

• Gate code or access instructions

• Funeral service or event time

• Hospital room or department information

• Other instructions necessary to complete delivery

Please review all information carefully before submitting an order.
Hosanna by Floria is not responsible for delays, failed deliveries, or additional costs caused by inaccurate, incomplete, or outdated information supplied by the customer.
Address correction, return, or redelivery fees may apply.

8. Recipient Telephone Number
A valid recipient telephone number is strongly recommended and may be required.
We may contact the recipient to:

• Confirm that someone is available

• Obtain building or gate access

• Verify directions

• Coordinate a safe delivery location

• Resolve an unexpected delivery problem

We will make reasonable efforts to preserve the surprise when requested, but successful delivery and product protection
may require contacting the recipient.

9. Recipient Not Available
If the recipient is unavailable at the time of delivery, our delivery person may, when reasonably safe and permitted:

• Leave the arrangement at the front door

• Leave it in another reasonably secure and shaded location

• Leave it with a neighbor

• Leave it with a receptionist, concierge, front desk, or security desk

• Contact the customer or recipient

• Return the arrangement to our flower shop

• Arrange redelivery for an additional charge

The delivery person will use reasonable judgment based on weather, temperature, security, building rules, and the nature
of the arrangement.
If no safe location is available and no authorized person can accept the order, the arrangement may be returned to the shop. Redelivery may require an additional fee.
Orders that cannot be delivered because the recipient is unavailable, the address is incorrect, access is denied, or
the recipient refuses the order may not qualify for a refund.

10. Safe-Location Delivery
When an arrangement is left at a location requested by the customer or considered reasonably safe by the delivery person,
the order is considered delivered.
After delivery, Hosanna by Floria is not responsible for:

• Theft or disappearance

• Excessive heat or direct sunlight

• Cold or freezing conditions

• Rain, wind, or other weather exposure

• Damage caused by people, animals, or vehicles

• Improper handling

• Failure to place flowers in water

• Building staff failing to promptly notify the recipient

Customers and recipients should bring floral arrangements indoors as soon as possible.

11. Apartments, Gated Communities and Secure Buildings
Customers must provide all gate codes, call-box instructions, building access information, parking directions, and
unit numbers necessary to complete delivery.
If the delivery person cannot access the property and cannot reach the customer or recipient, the order may be returned
to the shop.
Additional delivery charges may apply if another delivery attempt is requested.

12. Business Deliveries
For deliveries to offices and commercial buildings, please provide the company name, recipient’s department, suite or floor number, business hours, and telephone number.
Delivery may be considered complete when the order is accepted by:

• The recipient

• A receptionist

• A coworker

• A mailroom employee

• A security officer

• A front desk representative

• Another person authorized to accept deliveries

Hosanna by Floria is not responsible for delays occurring after an authorized representative accepts the delivery.

13. Hospital Deliveries
Hospital deliveries are subject to hospital rules and restrictions.
Before ordering, customers should confirm:

• The recipient is currently admitted

• The recipient’s full legal name

• The hospital name and address

• The room number or hospital department

• Whether flowers, plants, balloons, or glass containers are permitted

Some intensive care units and other hospital departments do not permit flowers or plants.
If the hospital refuses the delivery or the recipient has been discharged, transferred, or cannot receive flowers, we will
attempt to contact the customer. Redelivery to another address may require an additional fee.
Delivery may be considered complete when accepted by an authorized hospital employee or hospital flower delivery area.

14. Funeral Home and Memorial Deliveries
Customers must provide:

• The name of the deceased

• Funeral home or service location

• Complete address

• Service date and time

• Viewing or visitation time

• Any special instructions

Please place funeral and memorial orders as early as possible.
Hosanna by Floria will make reasonable efforts to deliver before the scheduled service. However, we are not responsible
for delays caused by incorrect service information, last-minute venue changes, restricted access, severe traffic, weather,
or other circumstances beyond our reasonable control.

15. Hotel, School, Church and Event Venue Deliveries
Deliveries to hotels, schools, churches, and event venues are subject to each facility’s delivery and security policies.
Customers should provide the recipient or guest’s full name, room or department information, event name, event time,
and a valid contact number.
Delivery may be considered complete when accepted by the facility’s front desk, concierge, event coordinator, security desk, office, or authorized employee.

16. Holiday and Peak-Season Deliveries
Valentine’s Day, Mother’s Day, Christmas, graduations, prom season, and other holidays are high-volume delivery periods.
During peak periods:

• Same-day delivery may be limited or unavailable.

• Delivery routes may begin earlier or continue later than usual.

• Exact delivery times may not be available.

• Product selection may be limited.

• Substitutions may be necessary.

• Rush delivery may not be available.

We recommend placing holiday orders as early as possible.

17. Weather, Traffic and Unexpected Delays
Delivery may be delayed by circumstances beyond our reasonable control, including:

• Severe weather

• Traffic accidents or road closures

• Vehicle problems

• Natural disasters

• Fire, flood, or earthquake

• Power or internet outages

• Public emergencies

• Government restrictions

• Facility lockdowns

• Supply interruptions

• Unsafe delivery conditions

We will make reasonable efforts to notify affected customers and complete delivery as soon as safely possible.

18. Delayed or Unavailable Orders
If we determine that we cannot fulfill or deliver an order within the promised time because of product unavailability or
another issue within our control, we may:

• Offer an appropriate substitution

• Propose a revised delivery date

• Allow the customer to accept the delay

• Allow the customer to cancel the affected order

• Provide a refund to the original payment method when required

If Hosanna by Floria cannot provide the ordered product or an acceptable substitute, we will provide an appropriate refund rather than requiring the customer to accept store credit.
This section does not apply when delivery failure is caused by incorrect customer information, recipient refusal, recipient unavailability, restricted access, or another circumstance outside our reasonable control after the order has been prepared
or delivery has been attempted.

19. Delivery Confirmation
Delivery confirmation may be provided by email, text message, telephone, website notification, or another available method.
A delivery may be recorded as completed when the arrangement is:

• Handed directly to the recipient

• Accepted by an authorized person

• Left at a safe location

• Delivered according to customer instructions

• Accepted by a business or facility representative

A signature may not be required unless specifically arranged in advance.

20. Damaged or Missing Orders
If an arrangement is delivered damaged, significantly defective, or materially incomplete, please contact us within 24 hours
of delivery.
Please provide:

• Customer name

• Order number or order details

• Delivery address

• Description of the problem

• Clear photographs of the arrangement and packaging, if applicable

We will review the circumstances and may provide an appropriate remedy, such as a correction, replacement, store credit, partial refund, or full refund.
Natural variations and reasonable seasonal substitutions are not considered shipping damage.

21. Store Pickup
Store pickup may be available for eligible orders at:
Hosanna by Floria
1101 S Vermont Ave #107
Los Angeles, CA 90006
Customers should pick up orders during the confirmed pickup period.
We may request the purchaser’s name, telephone number, order confirmation, or photo identification before releasing
an order.
Responsibility for the flowers transfers to the customer or authorized pickup person once the order has been collected.
We are not responsible for damage caused by transportation, improper handling, excessive heat, lack of water, or storage
after pickup.

22. Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Changes or cancellations depend on whether:

• Flowers or materials have already been purchased

• The arrangement has been prepared

• Custom design work has begun

• The order has been assigned for delivery

• Delivery has been attempted or completed

Same-day, custom, holiday, funeral, wedding, event, prepared, dispatched, and delivered orders may not be canceled
or refunded.
Please refer to our Terms & Conditions and any Return & Refund Policy posted on our website for additional information.

23. Changes to This Policy
Hosanna by Floria may update this Shipping & Delivery Policy from time to time.
Changes will be posted on this page with a revised effective date. The policy in effect when an order is placed will generally apply to that order.

24. Contact Us
For delivery questions, address corrections, urgent orders, or assistance with an existing order, please contact:
Hosanna by Floria
1101 S Vermont Ave #107
Los Angeles, CA 90006
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com