Effective Date : September 01, 2026
 
Welcome to Hosanna by Floria. These Terms & Conditions (“Terms”) govern your use of our website, online store,
products, floral design services, pickup services, and delivery services.
By accessing our website, placing an order, or purchasing any product or service from Hosanna by Floria, you agree to
these Terms. Please read them carefully before completing your purchase.

1. About Hosanna by Floria
Hosanna by Floria is a floral shop located at:
Hosanna by Floria
1101 S Vermont Ave #107, Los Angeles, CA 90006
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com

In these Terms, “Hosanna by Floria,” “Hosanna,” “we,” “us,” and “our” refer to Hosanna by Floria. “Customer,” “you,”
and “your” refer to the person using our website or purchasing our products or services.

2. Eligibility and Acceptance
You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order.
By submitting an order, you confirm that:

• The information you provide is accurate and complete.

• You are authorized to use the selected payment method.

• You have reviewed the product description, price, delivery information, and these Terms.

• You agree to pay all applicable charges, taxes, delivery fees, and other disclosed costs.
   

3. Products and Floral Arrangements
Flowers and plants are natural, seasonal, and perishable products. Colors, sizes, shapes, textures, containers,
wrapping materials, and flower varieties may vary from the photographs displayed on our website.
Product photographs are provided as examples of the overall style, color palette, and design. Each arrangement is handcrafted and will be unique.
The lifespan and condition of flowers may vary depending on flower type, weather, temperature, transportation,
water quality, placement, and care after delivery or pickup.

4. Flower and Container Substitutions
Availability of specific flowers, plants, colors, containers, baskets, vases, ribbons, and decorative materials may
change based on season, market supply, and product quality.
When a particular item is unavailable, Hosanna by Floria may substitute it with another item of similar style, color, quality, and equal or greater value. We will make reasonable efforts to preserve the overall appearance and character of the arrangement.
For major substitutions, we may attempt to contact the customer. If we cannot reach the customer and delaying
the order may cause a missed delivery date, we may proceed with an appropriate substitution.
Substitutions consistent with these standards are not considered defects and do not automatically qualify for a refund.

5. Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated.
Prices may change without notice. Applicable sales tax, delivery charges, rush fees, service fees, and other costs will be disclosed before the order is completed.
Payment must be authorized before an order is prepared or delivered. We may use third-party payment processors
to process transactions securely.
If a product is listed at an incorrect price because of a typographical, technical, or system error, we may cancel the order and issue a refund or contact you for approval of the corrected price.

6. Order Acceptance
An order confirmation only means that we have received your order request. It does not guarantee final acceptance or availability.
Hosanna by Floria reserves the right to refuse, limit, or cancel an order for reasons including:

• Product or flower unavailability

• Incorrect pricing or product information

• Suspected fraud or unauthorized payment

• Delivery outside our service area

• Unsafe or inaccessible delivery conditions

• Incomplete or inaccurate recipient information

• Circumstances beyond our reasonable control

If we cancel a paid order before preparation or delivery, we will refund the applicable amount to the original payment method.

7. Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Changes or cancellations are subject to the status of the order. Once flowers or materials have been purchased, design work has begun, or delivery has been scheduled or attempted, the order may not be changed or canceled.
The following orders may be non-cancelable and non-refundable:

• Same-day orders

• Custom or personalized arrangements

• Wedding, funeral, corporate, or event orders

• Holiday and peak-season orders

• Orders already prepared, dispatched, delivered, or picked up

• Special-order flowers, plants, containers, or materials

Approved refunds may take several business days to appear, depending on the customer’s bank or payment provider.

8. Delivery Information
Customers are responsible for providing complete and accurate delivery information, including:

• Recipient’s full name

• Complete street address and unit number

• Valid recipient telephone number

• Delivery date

• Business, hospital, hotel, school, church, or funeral home information

• Access codes, gate instructions, or other necessary directions

Hosanna by Floria is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.
Additional delivery or redelivery charges may apply when an address must be corrected or a second delivery attempt is required.

9. Delivery Dates and Times
Requested delivery dates and times are not guaranteed unless expressly confirmed by Hosanna by Floria in
writing.
We will make reasonable efforts to complete deliveries on the requested date. Delivery times may be affected
by traffic, weather, holidays, flower availability, recipient availability, building restrictions, accidents, emergencies,
or other circumstances beyond our reasonable control.
For funerals, memorials, weddings, ceremonies, and other time-sensitive events, customers should provide complete event details and place orders as early as possible.

10. Recipient Unavailable or Delivery Access Restricted
If the recipient is unavailable, our delivery person may, when reasonably safe and permitted:

• Leave the arrangement at the door or another secure location

• Leave it with a neighbor, receptionist, concierge, front desk, security desk, or authorized employee

• Contact the recipient or customer

• Return the arrangement to our shop

• Schedule redelivery for an additional fee

Delivery is considered completed when the order is left with the recipient, an authorized person, or at a reasonably safe location based on the information available to the delivery person.
Hosanna by Floria is not responsible for theft, weather exposure, heat damage, pet damage, or deterioration occurring after the arrangement has been delivered to the provided location.
Orders refused by the recipient, prevented by incorrect information, or undeliverable after reasonable efforts may not qualify for a refund.

11. Hospitals, Hotels, Schools and Funeral Homes
Deliveries to hospitals, hotels, schools, office buildings, churches, funeral homes, and similar facilities are subject to the facility’s policies and access restrictions.
Delivery may be considered complete when the arrangement is accepted by an authorized employee, reception desk, security desk, hospital flower room, funeral home representative, or other designated person.
Customers are responsible for confirming that the recipient is present and permitted to receive flowers. Some hospital units may prohibit flowers, plants, balloons, glass containers, or certain gifts.

12. Store Pickup
Pickup orders must be collected during the confirmed pickup period.
We may request the order confirmation, purchaser’s name, telephone number, or photo identification before releasing an order.
Responsibility for the flowers transfers to the customer or authorized pickup person once the order has been collected. Hosanna by Floria is not responsible for damage caused by transportation, improper handling,
excessive heat, lack of water, or storage after pickup.

13. Returns, Refunds and Quality Concerns
Because flowers, plants, and many floral products are perishable or custom-made, completed sales are
generally final.
If an arrangement arrives damaged, significantly defective, or materially different from the confirmed order
beyond reasonable floral substitutions, please contact us within 24 hours of delivery or pickup.
Please provide:

• Customer name and order information

• Description of the concern

• Clear photographs of the arrangement

• Delivery or pickup date

After reviewing the circumstances, Hosanna by Floria may provide an appropriate remedy, which may include a replacement, correction, store credit, partial refund, or full refund.
Refunds or replacements generally will not be provided for:

• Minor variations in color, size, shape, flower variety, or design

• Reasonable seasonal substitutions

• Change of mind or personal preference

• Incorrect information supplied by the customer

• Recipient refusal or unavailability

• Inability to access the delivery location

• Damage occurring after delivery or pickup

• Failure to follow flower or plant care instructions

• Delays caused by circumstances beyond our reasonable control

• Products kept in excessive heat, direct sunlight, freezing conditions, or without water

Nothing in this section limits any rights that cannot legally be waived under applicable law.

14. Weddings, Events and Custom Services
Wedding flowers, event décor, installations, corporate services, subscriptions, and large custom orders may require a separate proposal, deposit, payment schedule, cancellation policy, or written agreement.
If a separate written agreement conflicts with these Terms, the separate agreement will control for that specific service.
Deposits for custom events may be non-refundable after materials have been purchased, design work has begun, or the event date has been reserved.

15. Gift Messages and Customer Instructions
Customers are responsible for the content of gift cards, messages, names, addresses, and special instructions submitted with an order.
We may refuse to include content that is threatening, abusive, discriminatory, unlawful, obscene, fraudulent, or otherwise inappropriate.
We are not responsible for spelling or wording errors entered by the customer.

16. Product Safety and Allergies
Flowers, plants, floral preservatives, decorative items, and arrangement materials are not intended for human or animal consumption unless specifically identified as edible.
Some flowers and plants may cause allergic reactions or may be harmful to pets or children. Customers and recipients are responsible for keeping arrangements away from anyone who may be sensitive or at risk.
Candles, wires, pins, glass containers, floral foam, and other decorative materials should be handled carefully.

17. Promotions and Discount Codes
Promotions and discount codes are subject to their stated terms, expiration dates, availability, and product restrictions.
Unless otherwise stated:

• Only one promotional code may be used per order.

• Discounts cannot be applied to previous purchases.

• Promotions cannot be exchanged for cash.

• Delivery fees, taxes, custom work, holiday products, and event services may be excluded.

• Promotional offers may be changed or discontinued where permitted by law.
   

18. Website Information and Availability
We make reasonable efforts to keep our website accurate and available. However, we do not guarantee that the website will always operate without interruption or that all content will be free from errors.
We may update product descriptions, photographs, prices, availability, policies, and website features at any time.
Colors displayed on a screen may differ from the actual colors of flowers, plants, wrapping, containers, and other products.

19. Intellectual Property
All website content, including photographs, floral designs, logos, text, graphics, videos, product names, and website layout, is owned by or licensed to Hosanna by Floria and is protected by applicable intellectual property laws.
You may not copy, reproduce, publish, distribute, sell, modify, or commercially use our content without prior written permission.

20. Prohibited Use
You may not use our website or services to:

• Violate any law or regulation

• Commit fraud or submit false information

• Interfere with website security or operation

• Upload malicious code or harmful material

• Infringe intellectual property or privacy rights

• Harass, threaten, or impersonate another person

• Attempt to gain unauthorized access to any system or account

• Resell or commercially exploit website content without permission
   

21. Third-Party Services and Links
Our website may contain links to third-party websites or use services provided by payment processors, delivery providers, social media platforms, mapping services, or other companies.
Hosanna by Floria does not control and is not responsible for the content, security, availability, or privacy practices of independent third parties. Your use of third-party services may be governed by their own terms and policies.

22. Disclaimer of Warranties
To the maximum extent permitted by law, our website, products, and services are provided on an “as available” basis.
We do not guarantee that flowers or plants will remain fresh for a specific number of days because their condition depends on variety, environment, weather, handling, and care.
This disclaimer does not exclude any warranty or consumer right that cannot legally be excluded.

23. Limitation of Liability
To the maximum extent permitted by law, Hosanna by Floria will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
Where permitted by law, our total liability related to an order will not exceed the amount paid to Hosanna by Floria for the product or service giving rise to the claim.
These limitations do not apply where liability cannot be limited or excluded under applicable law.

24. Indemnification
You agree to indemnify and hold Hosanna by Floria and its owners, employees, contractors, and service providers harmless from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

25. Events Beyond Our Control
Hosanna by Floria will not be responsible for failure or delay caused by events beyond our reasonable control, including severe weather, natural disasters, fire, flood, traffic accidents, road closures, government actions, labor interruptions, power or internet outages, supply shortages, public health emergencies, or transportation disruptions.

26. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any legal dispute relating to these Terms, our website, or an order must be brought in a court with appropriate jurisdiction in Los Angeles County, California, unless applicable law requires otherwise.

27. Severability and Waiver
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.
Our failure to enforce any provision does not waive our right to enforce that provision later.

28. Changes to These Terms
We may update these Terms from time to time. Revised Terms will be posted on this page with a new effective date.
The Terms in effect when an order is placed will generally apply to that order. Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms.

29. Contact Us
If you have questions about these Terms, an order, delivery, cancellation, or quality concern, please contact us:
Hosanna by Floria
1101 S Vermont Ave #107, Los Angeles, CA 90006
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com