Effective Date : September 01, 2026
 
At Hosanna by Floria, every floral arrangement is prepared with care using fresh, seasonal flowers and materials.
Because flowers, plants, and custom arrangements are perishable and individually designed, they cannot generally
be returned or resold.
This policy explains when an order may be canceled, replaced, credited, or refunded.

1. Contact Information
Hosanna by Floria
1101 S Vermont Ave #107
Los Angeles, CA 90006
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com

2. Fresh Flowers and Custom Orders
All sales of the following products are generally final:

• Fresh flower arrangements

• Bouquets and corsages

• Plants and orchids

• Custom or personalized arrangements

• Funeral and sympathy flowers

• Wedding and event flowers

• Holiday arrangements

• Special-order flowers and materials

• Balloons and other inflated products

• Food, chocolates, and other perishable products

• Products that have already been delivered or picked up

These products cannot normally be returned because they are perishable, time-sensitive, customized, or prepared
specifically for the customer.
This does not prevent a customer from requesting assistance when an order arrives damaged, defective, incomplete, or materially different from the confirmed order.

3. Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
A cancellation request is not effective until it has been reviewed and confirmed by Hosanna by Floria.
An order may qualify for a full or partial refund if the cancellation is requested before:

• Flowers or special materials have been purchased

• Design or preparation has begun

• The order has been assigned for delivery

• The delivery driver has left with the order

• Delivery has been attempted or completed

Once preparation has begun, any approved refund may be reduced by the cost of flowers, materials, labor, payment processing, and other expenses already incurred.

4. Same-Day and Rush Orders
Same-day, rush, and priority delivery orders begin processing quickly and may not be canceled or changed after confirmation.
If we can stop preparation before materials or labor have been committed, we may approve a cancellation.
Approval is not guaranteed.
Rush and priority service fees are non-refundable once expedited preparation or delivery work has begun.

5. Holiday Orders
Orders for Valentine’s Day, Mother’s Day, Christmas, graduations, prom season, and other peak-demand periods may be subject to stricter cancellation requirements.
Holiday orders may become non-cancelable once flowers or materials have been reserved, purchased, or prepared for the order.
Seasonal products marked “Final Sale” cannot be returned or refunded unless they are damaged, defective, or not provided as agreed.

6. Weddings, Funerals and Event Orders
Wedding flowers, funeral arrangements, corporate services, installations, subscriptions, and other large or custom orders may require a separate proposal or written agreement.
Deposits for these services may be non-refundable after:

• The event date has been reserved

• Design consultation or planning has begun

• Flowers or materials have been ordered

• Outside vendors or additional labor have been scheduled

• Work has otherwise begun

If a separate written agreement includes cancellation or refund terms, that agreement will control for the applicable order.

7. Quality Concerns
If your floral arrangement is delivered or picked up in a damaged, significantly defective, or unacceptable condition,
please contact us within 24 hours.
Please provide:

• Customer’s name

• Order number or purchase information

• Delivery or pickup date

• Description of the concern

• Clear photographs of the arrangement and affected flowers

• Any other relevant information

Please do not discard the arrangement before contacting us. We may request additional photographs or ask that the arrangement be returned or made available for pickup.
Requests submitted more than 24 hours after delivery or pickup may be difficult to verify because fresh flowers naturally change over time.

8. Available Remedies
After reviewing a valid quality concern, Hosanna by Floria may provide an appropriate remedy, including:

• Correcting or repairing the arrangement

• Replacing individual flowers or items

• Replacing the entire arrangement

• Redelivering an arrangement

• Providing store credit

• Providing a partial refund

• Providing a full refund

The appropriate remedy will depend on the circumstances, product condition, availability, delivery timing, and nature
of the problem.
Replacement arrangements are subject to flower and material availability. Appropriate substitutions may be necessary.
Nothing in this policy limits rights or remedies that cannot legally be waived.

9. Natural Variations and Flower Substitutions
Flowers and plants are natural products. Each arrangement may vary in color, size, shape, texture, openness, and appearance.
Seasonal availability may require us to substitute flowers, greenery, containers, ribbons, or decorative materials.
We will make reasonable efforts to preserve the arrangement’s:

• General style

• Color palette

• Size

• Overall appearance

• Quality

• Value

Reasonable natural variations and substitutions of equal or greater value are not considered defects and do not
automatically qualify for a refund.
Photographs on our website represent the general style of an arrangement and do not guarantee an exact reproduction.

10. Change of Mind or Personal Preference
Refunds are generally not provided because:

• The customer or recipient changed their mind

• The recipient did not like a particular flower or color

• The arrangement differs slightly from a website photograph

• A reasonable seasonal substitution was made

• Flowers opened, changed, or aged naturally

• The customer selected the wrong product, size, color, or delivery date

• The occasion was canceled after preparation began

We encourage customers to contact us before ordering if a specific flower, color, container, or design element is essential.

11. Incorrect Delivery Information
Customers are responsible for providing the correct recipient name, delivery address, apartment or suite number, telephone number, and access instructions.
Refunds are generally not provided when delivery is delayed or unsuccessful because:

• The customer provided an incorrect or incomplete address

• An apartment, suite, floor, or unit number was omitted

• The recipient’s telephone number was incorrect

• A required gate code or access instruction was not provided

• The recipient moved, was discharged, or was transferred

• The event location or time changed without notice

• The delivery location could not be safely accessed

Additional charges may apply for address correction, return, or redelivery.

12. Recipient Unavailable or Delivery Refused
If the recipient is unavailable, we may leave the arrangement in a reasonably safe location or with a neighbor,
receptionist, concierge, front desk, security desk, coworker, or authorized facility employee.
An order is considered delivered when it is left according to the customer’s instructions or accepted by an authorized person.
Refunds are generally not available when:

• The recipient refuses the order

• The recipient is unavailable

• The customer requests an incorrect delivery date

• No safe delivery location is available

• Building or facility access is denied

• A delivery attempt has been made using the information provided

Redelivery may be available for an additional fee.

13. Orders We Cannot Fulfill or Deliver
If Hosanna by Floria cannot provide or deliver an order because of product unavailability, scheduling limitations, or
another issue within our control, we may offer:

• A suitable replacement or substitution

• A revised delivery date

• The option to cancel the affected order

• A full refund to the original payment method

If we cannot provide the ordered product or an acceptable substitute, any required refund will be issued to the original payment method rather than only as store credit.

14. Delivery Fees
Original delivery, rush, and service fees are generally non-refundable after preparation or delivery work has begun.
Delivery fees will not normally be refunded when:

• Delivery was completed

• Delivery was attempted

• The address was incorrect or incomplete

• The recipient was unavailable

• Access to the property or facility was denied

• Redelivery was required because of customer-supplied information

If an order is canceled by Hosanna by Floria before delivery because we cannot fulfill it, applicable delivery fees
will also be refunded.

15. Damage After Delivery or Pickup
Hosanna by Floria is not responsible for deterioration or damage occurring after successful delivery or pickup,
including damage caused by:

• Excessive heat or direct sunlight

• Freezing or cold conditions

• Failure to add or replace water

• Failure to follow care instructions

• Improper transportation or handling

• Leaving flowers in a vehicle

• Pets, children, or other individuals

• Moving or dropping the arrangement

• Theft or weather exposure after delivery

• Removing flowers from the original design

Customers and recipients should bring flowers indoors promptly and follow the provided care instructions.

16. Nonperishable Merchandise
Eligible, nonperishable retail merchandise may be returned within 7 calendar days of purchase when:

• The original receipt or proof of purchase is provided

• The item is unused and undamaged

• The item remains in its original packaging

• All tags, accessories, and components are included

• The item was not marked “Final Sale”
   

The following items are not eligible for return:

• Fresh flowers and plants

• Custom or personalized products

• Food, chocolates, and consumable products

• Balloons and inflated products

• Opened or used merchandise

• Gift items delivered as part of a completed arrangement

• Seasonal clearance or final-sale merchandise

• Gift cards, except where required by law

• Products damaged after purchase or delivery

Approved returns will be refunded to the original payment method. Original delivery and service fees are non-refundable.

17. Promotional and Discounted Orders
Refunds for discounted orders are based on the actual amount paid after discounts, coupons, promotional credits, or
gift cards were applied.
Promotional discounts have no separate cash value.
If only part of an order is refunded, the refund may be adjusted to reflect the discount allocation and the value of items retained by the customer.

18. Refund Method and Processing Time
Approved refunds will generally be issued to the original payment method used for the purchase.
Refunds for gifts are normally issued to the purchaser, not the recipient.
After we process a refund, it may take approximately 5–10 business days for the credit to appear, depending on the bank, credit card issuer, or payment provider.
Hosanna by Floria does not control financial institution processing times.

19. Store Credit and Replacements
When appropriate, a customer may choose or be offered store credit or a replacement instead of a refund.
Store credit:

• Is not redeemable for cash except where required by law

• May be applied to a future eligible purchase

• Cannot be transferred without our approval

• May be subject to reasonable verification requirements

Acceptance of a replacement or store credit may resolve the applicable claim unless otherwise required by law.

20. How to Request a Cancellation, Return or Refund
To request assistance, contact us:
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com

Please include:

• Customer name

• Order number

• Telephone number

• Delivery or pickup date

• Reason for the request

• Photographs when reporting a quality problem

We will review the request and respond as soon as reasonably possible.

21. Policy Changes
Hosanna by Floria may update this Refund, Return & Cancellation Policy from time to time.
Changes will be posted on this page with a revised effective date. The policy in effect when an order is placed will
generally apply to that order.

22. Contact Us
Hosanna by Floria
1101 S Vermont Ave #107, Los Angeles, CA 90006
Phone: (213) 739-0808
Email: ask@hosannabyfloria.com